Refund policy

FOR RETURN AND EXCHANGES ENQUIRIES, PLEASE CONTACT US ON:

• WHATSAPP: 01043705107 
  Working hours: From 9 am to 9pm.
  
  
• E-MAIL: shopvyc.eg@gmail.com
  
  
• INSTAGRAM DM: @vyc.eg

Refund and Exchange Period: We allow refunds or exchanges within 7 days from the date of delivery. Should 7 days have elapsed since you received your package, unfortunately, we cannot accommodate a refund or exchange.

1. Conditions for Refund or Exchange:

   • The item must be unused, in its original condition and packaging, with unremoved label.
   • Proof of purchase is required.
   • Eligible items for refund or exchange include those damaged during shipping, defective, or if you received the incorrect item.
     
     

2. Courier Charges: The client is responsible for covering the courier charges for the pick-up of the exchanged/refund product. PICK-UP FEE: 85 EGP. 
   
   

3. Refund Process: Once the item has been picked up by the courier, kindly notify us by the same channel in which you requested your refund, and we will refund you via Instapay or mobile wallet. 

4. Exchange Process: Clients are welcome to exchange the product for any other item available in the store, subject to availability. If the exchanged item exceeds the original purchase value, the client will be responsible for the price difference. EXCHANGE FEE: 85 EGP.

5. Damaged or Defective Items: If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or refund as soon as possible.

6. Contact Us: If you have any questions about our exchange and refund policy, please contact us at shopvyc.eg@gmail.com. Our customer service team is committed to providing assistance and will respond to your inquiry within 1 business day.

By making a purchase with us, you acknowledge that you have read, understood, and agreed to our exchange and refund policy.